Customer help
- Pay with Credit/Debit Card
The available credit/debit card options are listed below.
This transaction is strongly secured and encrypted by Stripe.
Please note that our store does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
You also use Apple Pay if you are using Apple devices.
- Pay with Paypal
When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
PROCESSING TIME
We’re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countries’ customers, please allow 15-20 business days of shipping time.
注文時にアカウントを作成し、また「マイアカウント」ページに直接作成できます。
To change your shipping address please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
税関手数料は国の法律によって異なります。 私たちの経験は、あなたが任意の通関手数料を支払う必要はありませんケースの大半で。 注文を控えめな贈り物としてマークします。 また、別途の荷物でより大きな注文をお送りし、かかる料金を避けます。
YES. No matter where you live, we ship our products all over the world.
If you have ordered multiple different items, they may be sent separately.
お客様が米国にいる場合、または他の国で17TRACKでパッケージをUSPSで追跡することをお勧めします。
USPSで追跡
17TRACKで追跡
注意: 一般的に、送信者がパッケージを出荷した後、配送業者によって処理され、追跡情報をスキャンして入力します。 これらのスキャンイベントとシステムの可用性を追跡する遅延があります。 通常、処理のために5〜10日かかります。郵便サービスが出荷を処理する速度に応じて時間がかかるため、追跡情報はすぐにオンライン表示されません。
Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.
- The carrier hasn’t accepted your package yet.
- The carrier hasn’t scanned and entered tracking information for your package yet.
- Your tracking number is incorrect or invalid.
- The item was posted a long time ago, info not available anymore.
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:
- Item refused by the addressee
- Incorrect / Illegible / Incomplete address
- Expired Retention Period – in some countries, receivers are advised to claim their packages in the local post office. If left unclaimed, the parcel will be sent back to our warehouse.
- Addressee Absence – Addressee not available at the time of delivery
- Customs Policies, Rules, and Regulations
If you haven’t received your package, we’d advise you to contact your local post office to arrange a re-delivery or collect your item right away. Generally, the carrier has collection deadline, we’d advise you pick up your package at once, or it might be returned to our warehouse.
If this happens, we will have to wait to see if the package gets returned back to us.
お問い合わせをお待ちしております。 メールでの返信は、受信した順番で対応し、できるだけ迅速にメールに返信します。
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
お客様がお受け取りいただいた商品が誤りや不具合が生じた場合は、速やかに当社までご連絡頂き、お名前、注文番号、問題の簡単な説明をさせていただきます。
アイテムを別々の小包に送る場合がありますので、メールのチェックをお願い致します。
アイテムが見つからない場合は、注文番号、出荷ラベルを示すパッケージの欠落したアイテムの製品タイトルと写真にご連絡ください。
You must report any problem related to your order before 7 days after your order has been delivered. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.Kindly provide us with your full name and order number.
注文がまだ処理されていない場合は、交換したいアイテムを変更するのに役立ちます。
注文がまだ出荷されていない限り、注文のキャンセルが可能です。 注文をキャンセルしたいお客様は、10%のキャンセル料を申し受けます。 既に発送された注文はキャンセルできません。
製品のイメージは、イラストのみで、実際の商品と異なる場合がありますので、ご注意ください。 モニターの違いにより、製品の色がサイトに表示されているものと異なる場合があります。 ほとんどの製品画像は、REAL製品の写真ではなく、テンプレートやモックアップではなく、私たちのデザインを紹介しています。 ご期待ください。
